It's the People, Stupid! Karen Phelan is sorry. She really is. She tried to do business by the numbers, the management consultant way, developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can't be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they're essentially fad diets:...